Terms and Conditions

1. Introduction

These terms and conditions ("Terms") govern your use of our services and website operated by Bourne to Detail ("we", "us", or "our"), a car detailing business based in Redhill, Surrey.

By engaging our services or using our website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

2. Our Services

We provide professional car detailing and valeting services including:

• Paint correction and enhancement
• Ceramic coating application
• New car protection services
• Maintenance valeting
• Specialist automotive care services

Services are provided at our secure studio in Redhill or at customer locations (mobile services) across Surrey, Sussex, and Kent.

3. Appointments and Booking

All services are provided by appointment only. Appointments can be made by:

• Phone: 01883 338308 or 07907 755242
• Email: enquiries@bournetodetail.co.uk
• Through our website contact form

We reserve the right to refuse service at our discretion.

4. Pricing and Payment

Service prices are quoted individually based on vehicle condition and requirements. All prices include VAT where applicable.

Payment is due upon completion of services unless alternative arrangements have been agreed. We accept cash, bank transfer, and major debit/credit cards.

A deposit may be required for bookings, particularly for extensive correction work or ceramic coating applications.

5. Cancellation Policy

Cancellations must be made at least 24 hours before the scheduled appointment. Cancellations made with less than 24 hours' notice may result in a cancellation fee of up to 50% of the quoted service price.

We reserve the right to cancel appointments due to weather conditions (for mobile services) or other circumstances beyond our control.

6. Vehicle Condition and Inspection

We will inspect your vehicle before commencing work and may refuse to proceed if:

• The vehicle is excessively contaminated or unsafe to work on
• Existing damage would be worsened by our processes
• The vehicle's condition requires different treatment than originally quoted

Any pre-existing damage will be noted before work begins.

7. Liability and Insurance

We maintain professional indemnity and public liability insurance. However, our liability is limited to:

• Direct damage caused by our negligence during service provision
• The cost of remedial work where applicable
• Maximum liability not exceeding £1,000,000 per incident

We cannot be held liable for:

• Pre-existing damage or defects
• Damage caused by poor previous repairs or modifications
• Natural wear and tear
• Indirect or consequential losses

8. Customer Responsibilities

Customers are responsible for:

• Providing accurate information about their vehicle
• Removing personal items from the vehicle
• Ensuring the vehicle is legally roadworthy
• Providing access to water and electricity for mobile services
• Securing pets during service provision

9. Warranty and Aftercare

We provide specific warranties for ceramic coating applications as detailed in individual quotes. Warranties are subject to proper maintenance and care instructions being followed.

General detailing work is warranted against defects in workmanship for 7 days, subject to normal use and weather conditions.

10. Privacy and Data Protection

We collect and process personal information in accordance with UK data protection laws. Customer information is used solely for service provision and business administration.

We may take photographs of your vehicle for quality control, training, and marketing purposes. Please inform us if you do not consent to photography.

11. Governing Law

These Terms are governed by English law and subject to the exclusive jurisdiction of the English courts.

12. Changes to Terms

We reserve the right to modify these Terms at any time. Updated Terms will be posted on our website with a revised date.

13. Contact Information

For questions about these Terms, please contact us: